Reputation is a strategic asset for businesses and leaders. Critical incidents can adversely affect a contractor's reputation. The expansion of smart technology, social media, and even drones have reduced available time to assess and respond to critical incidents. Contractors will learn to assess reputation risk and understand the benefits of proactive critical incident management to preserve reputation. A practical framework will be provided to teach Readiness, Response and Recovery. This "gap analysis" will help contractor's assess readiness for critical incidents. The session will overview 3 distinct phases of crisis management activities: Pre-Crisis, Time of Crisis and Post-Crisis. Representative questions will be provided to help contractor's outline a proactive crisis management plan. Practical pointers and lessons learned will be highlighted during the session.
Present practical strategies and key questions for Pre-Crisis, Time of Crisis and Post-Crisis actions.
Highlight why high severity critical incidents threaten the reputation of leaders and organizations
Discuss representative high severity critical incidents and highlight how crisis management can protect your business.
Discuss practical pointers and lessons learned for effective critical incident response to minimize reputation risk.
Provide a framework for a gap analysis or needs assessment of your organization's crisis management in the Readiness, Response and Recovery phases.
Risk Management Director,
Lakeside Industries, Inc.
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